Principles of Quality Management

Објавено: October 12, 2018
  1.    Course Title Principles of Quality Management
  2.    Code 3ФЕИТ03Л009
  3.    Study program EAOIE, EES, EEUM, KHIE, KSIAR, KTI, TKII
  4.    Organizer of the study program (unit, institute, department) Faculty of Electrical Engineering and Information Technologies
  5.    Degree (first, second, third cycle) First cycle
  6.    Academic year/semester IV/8   7.    Number of ECTS credits 3.00
  8.    Lecturer Dr Marija Cundeva-Blajer
  9.    Course Prerequisites

10.    Course Goals (acquired competencies):  Gaining knowledge on the basics and principles of quality management, basics of standards (mainly ISO 9001), as well as the mathematical tools for quality study.

11.    Course Syllabus: History and development of quality management. Quality-basic terms and definitions. Quality standards (ISO 9001). Total Quality Management. Mathematical basis – review of fundamental statistical terms and concepts. Introduction to control charts. Special control charts. Specifications limits and tolerances. Process control and improvement techniques. Industrial experimentation. Robust design. Reliability. Acceptance sampling.

12.    Learning methods:  Combined study methods: ex-cathedra lectures supported by presentations, home works, projects and tutorials.
13.    Total number of course hours 2 + 1 + 0 + 0
14.    Distribution of course hours 90
15.    Forms of teaching 15.1. Lectures-theoretical teaching 30
15.2. Exercises (laboratory, practice classes), seminars, teamwork 15
16.    Other course activities 16.1. Projects, seminar papers 15
16.2. Individual tasks 15
16.3. Homework and self-learning 15
17.    Grading 17.1. Exams 20
17.2. Seminar work/project (presentation: written and oral) 20
17.3. Activity and participation 10
17.4. Final exam 50
18.    Grading criteria (points) up to 50 points     5 (five) (F)
from 51 to 60 points     6 (six) (E)
from 61 to 70 points     7 (seven) (D)
from 71 to 80 points     8 (eight) (C)
from 81 to 90 points     9 (nine) (B)
from 91 to 100 points   10 (ten) (A)
19.    Conditions for acquiring teacher’s signature and for taking final exam Regular classes attendance
20.    Forms of assessment During the semester, two partial written exams are provided (at the middle and at the end of the semester, lasting 90 minutes), tests that are conducted during the classes. For students who have passed the partial exams, a final oral exam can be conducted through the presentation and defense of project work (duration 60 minutes). The final grade includes the points from the partial exams, the tests and the final oral exam.
In the planned exam sessions, a written exam is taken (duration 120 minutes). For students who have passed the written exam, a final oral exam is conducted through the presentation and defense of project work (duration 60 minutes). The points from the written exam, the tests and the final oral exam, and points for regular lectures attendance, are included in the final grade
21.    Language Macedonian and English
22.    Method of monitoring of teaching quality Internal evaluation and surveys
23.    Literature
23.1. Required Literature
No. Author Title Publisher Year
1 Hoyle, David ISO 9000 Quality Systems Handbook Butterworth-Heinemann 2001
2 Harrison, M. Wadsworth Modern Methods for Quality Control and Improvement John Wiley 2003
3 Allen, T. Theodore Introduction To Engineering Statistics and Six Sigma Springer 2006
23.2. Additional Literature
No. Author Title Publisher Year
1 ISO, IEC, EN  International Standards for Quality Sysytems and Assesment of Conformity Complience  ISO, IEC, EN