Principles of Quality Management

Објавено: June 28, 2022
1. Course Title Principles of Quality Management
2. Code 4ФЕИТ03Л008
3. Study program КХИЕ,КСИАР,КТИ,ЕЕПМ
4. Organizer of the study program (unit, institute, department) Faculty of Electrical Engineering and Information Technologies
5. Degree (first, second, third cycle) First cycle
6. Academic year/semester IV/8 7. Number of ECTS credits 6
8. Lecturer D-r Marija Chundeva – Blajer
9. Course Prerequisites
10. Course Goals (acquired competencies): Gaining knowledge on the basics and principles of quality management, basics of standards (mainly ISO 9001), as well as gaining skills for application of mathematical tools for quality study and implementation of quality assurance systems
11. Course Syllabus: History and development of quality management. Quality-basic terms and definitions. Quality standards (ISO 9001). Process approach and Total Quality Management (TQM). Mathematical basis – review of fundamental statistical terms and concepts. Introduction to control charts. Special control charts. Specifications limits and tolerances. Process control and improvement techniques. Industrial experimentation. Robust design. Reliability. Acceptance sampling.
12. Learning methods: Combined study methods: ex-cathedra lectures supported by presentations, home works, projects and tutorials.
13. Total number of course hours 3 + 2 + 0 + 0
14. Distribution of course hours 180
15. Forms of teaching 15.1. Lectures-theoretical teaching 45
15.2. Exercises (laboratory, practice classes), seminars, teamwork 30
16. Other course activities 16.1. Projects, seminar papers 45
16.2. Individual tasks 10
16.3. Homework and self-learning 50
17. Grading 17.1. Exams 30
17.2. Seminar work/project (presentation: written and oral) 20
17.3. Activity and participation 10
17.4. Final exam 40
18. Grading criteria (points) up to 50 points 5 (five) (F)
from 51to 60 points 6 (six) (E)
from 61to 70 points 7 (seven) (D)
from 71to 80 points 8 (eight) (C)
from 81to 90 points 9 (nine) (B)
from 91to 100 points 10 (ten) (A)
19. Conditions for acquiring teacher’s signature and for taking final exam Regular classes attendance
20. Forms of assessment During the semester, two partial written exams are provided (at the middle and at the end of the semester, lasting 90 minutes), tests that are conducted during the classes. For students who have passed the partial exams, a final oral exam can be conducted through the presentation and defense of project work (duration 60 minutes). The final grade includes the points from the partial exams, the tests and the final oral exam.

In the planned exam sessions, a written exam is taken (duration 120 minutes). For students who have passed the written exam, a final oral exam is conducted through the presentation and defense of project work (duration 60 minutes). The points from the written exam, the tests and the final oral exam, and points for regular lectures attendance, are included in the final grade.

The student should prepare and defend a project assignment.
21. Language Macedonian and English
22. Method of monitoring of teaching quality Internal evaluation and surveys
23. Literature
23.1. Required Literature
No. Author Title Publisher Year
1 Hoyle, David ISO 9000 Quality Systems Handbook Butterworth-Heinemann 2001
2 Harrison, M. Wadsworth Modern Methods for Quality Control and Improvement John Wiley 2003
3 Allen, T. Theodore Introduction To Engineering Statistics and Six Sigma Springer 2006
23.2. Additional Literature
No. Author Title Publisher Year
1 Марија Чундева-Блајер Принципи на управување со квалитет Интерна скрипта-ФЕИТ, Скопје 2021
2 ISO, IEC, EN Меѓународни стандарди за квалитет и оценка на сообразност ISO, IEC, EN NULL