| 1. | Course Title | Quality Management Systems | |||||||||||
| 2. | Code | 4ФЕИТ04016 | |||||||||||
| 3. | Study program | 5-PM | |||||||||||
| 4. | Organizer of the study program (unit, institute, department) | Faculty of Electrical Engineering and Information Technologies | |||||||||||
| 5. | Degree (first, second, third cycle) | Second cycle | |||||||||||
| 6. | Academic year/semester | I/1 | 7. | Number of ECTS credits | 6.00 | ||||||||
| 8. | Lecturer | Dr Atanas Iliev | |||||||||||
| 9. | Course Prerequisites | ||||||||||||
| 10. | Course Goals (acquired competencies):
Acquiring knowledge about methods, techniques and tools for planning, assurance and control of project and process quality. Capability for application of systems and techniques for quality management in projects and work processes in companies as tools for continual improvement. |
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| 11. | Course Syllabus:
The main characteristics and definition of the quality. Deming, Juran and Crosby contribution to development of quality management systems. PDCA cycle. Planning, assurance and control of project quality. Comparison of Japanese and American style of quality management. TQM and zero tolerance error. Toyota systems for quality management, 5S, 3M, Kazien, Just in Time, 7 quality control tools. The main principles, structure and benefits from ISO 900x implementation. The rules for development ISO 900x documentation. Steps for successful ISO implementation. Study case analysis. Statistical quality control. Lean production. Six sigma methodology. QMS and innovations |
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| 12. | Learning methods:
Teaching supported by presentations, interactive lectures, problem solving and analysis of practical situations, independent homework assignments, projects and research. |
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| 13. | Total number of course hours | 180 | |||||||||||
| 14. | Distribution of course hours | 3 + 3 | |||||||||||
| 15. | Forms of teaching | 15.1 | Lectures-theoretical teaching | 45 hours | |||||||||
| 15.2 | Exercises (laboratory, practice classes), seminars, teamwork | 45 hours | |||||||||||
| 16. | Other course activities | 16.1 | Projects, seminar papers | 30 hours | |||||||||
| 16.2 | Individual tasks | 30 hours | |||||||||||
| 16.3 | Homework and self-learning | 30 hours | |||||||||||
| 17. | Grading | ||||||||||||
| 17.1 | Exams | 15 points | |||||||||||
| 17.2 | Seminar work/project (presentation: written and oral) | 35 points | |||||||||||
| 17.3. | Activity and participation | 10 points | |||||||||||
| 17.4. | Final exam | 40 points | |||||||||||
| 18. | Grading criteria (points) | up to 50 points | 5 (five) (F) | ||||||||||
| from 51 to 60 points | 6 (six) (E) | ||||||||||||
| from 61 to 70 points | 7 (seven) (D) | ||||||||||||
| from 71 to 80 points | 8 (eight) (C) | ||||||||||||
| from 81 to 90 points | 9 (nine) (B) | ||||||||||||
| from 91 to 100 points | 10 (ten) (A) | ||||||||||||
| 19. | Conditions for acquiring teacher’s signature and for taking final exam | Completion of the homework and project assignments | |||||||||||
| 20. | Forms of assessment |
Final written and/or oral exam on the whole teaching material (duration 2 hours) and presentation of the seminar works. It is not allowed to use books, scripts, manuscripts or notes of any kind, mobile phone, tablet or any other electronic device during the exam. |
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| 21. | Language | Macedonian and English | |||||||||||
| 22. | Method of monitoring of teaching quality | Internal evaluations and surveys | |||||||||||
| 23. | Literature | ||||||||||||
| 23.1. | Required Literature | ||||||||||||
| No. | Author | Title | Publisher | Year | |||||||||
| 1. | Atanas Iliev | Selected Lectures from Quality Management Systems with practical examples | FEEIT – Skopje | 2021 | |||||||||
| 2. | Kennet H. Rose | Project Quality Management | J. Ross Publishing Inc. USA | 2014 | |||||||||
| 3. | David Hoyle | Project Quality Management Quality Management Essential | Elsevier Ltd. Oxford | 2007 | |||||||||
| 23.2. | Additional Literature | ||||||||||||
| No. | Author | Title | Publisher | Year | |||||||||
| 1. | Selected papers | IEEE Transaction on Engineering Management & Engineering Management Review | IEEE Press | 2022 | |||||||||
| 2. | David Hoyle | ISO 9000 Quality Systems Handbook-updated for the ISO 9001: 2015 standard | Taylor & Francis | 2017 | |||||||||
| 3. | Edited by Tauseef Aized | Total Quality Management and Six Sigma | InTech | 2014 | |||||||||
